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Terms of Service and Privacy Policy

Welcome to BearlHive (“we,” “us,” or “our”), a digital healthcare platform available at https://bearlhive.com (“Website”). These Terms of Service, together with our Privacy Policy, constitute a legally binding agreement between BearlHive and users (“you”, “your”) governing your access to and use of the Website and associated services.

By accessing, browsing, or using our Website, you confirm that you have read, understood, and agreed to be bound by these Terms and all applicable laws. If you do not agree, please do not use our services.

1. Who We Are

BearlHive is a healthcare information and service platform designed to connect users with verified healthcare providers, such as doctors, hospitals, clinics, caregivers, and diagnostic laboratories in Nigeria. We provide digital consultation tools, appointment scheduling systems, and educational health content.

Our Website address is: https://bearlhive.com

2. Use of Services

You agree to use this Website only for lawful purposes and in accordance with applicable local and international laws, including the Nigeria Data Protection Regulation (NDPR), General Data Protection Regulation (GDPR), and any healthcare-related laws.

3. Eligibility

Use of the platform is limited to persons aged 18 years and above, or users under 18 who are under the supervision of a parent or legal guardian. By using the platform, you represent and warrant that you meet this requirement.

4. User Accounts

  • Registration: You may be required to create an account to access certain services. You are responsible for maintaining the confidentiality of your login credentials.
  • Accuracy: You agree to provide accurate, current, and complete information and to update it as necessary.
  • Termination: We reserve the right to suspend or terminate accounts for breach of these Terms or applicable law.

5. Intellectual Property

All content and software on this Website is the exclusive property of BearlHive or its licensors. Unauthorized use, reproduction, or distribution is strictly prohibited without our prior written consent.

6. No Medical Advice

The Website may provide health-related content for informational purposes only. It does not constitute medical advice, diagnosis, or treatment. Always consult a licensed medical professional for health concerns.

7. Personal Data We Collect and Why

We collect and process personal data in accordance with NDPR, GDPR, and international standards.

a. Comments

When visitors leave comments, we collect:

  • The data shown in the comment form;
  • IP address and browser user agent string (for spam detection).

We may share an anonymized hash of your email with Gravatar to determine if you use their service. See Gravatar’s privacy policy. After comment approval, your profile photo may be visible to the public.

b. Media Uploads

If you upload images, do not include embedded GPS (EXIF) data. Visitors can download and extract location data from such images.

c. Contact Forms

When you submit a form, we collect the information you provide for the purpose of responding to your query or service request.

8. Cookies

We use cookies for functionality and analytics.

  • If you leave a comment, you may opt-in to save your name, email, and site in cookies (expires in 1 year).
  • When logged in, temporary cookies confirm browser compatibility and store login/display preferences.
  • Login cookies last 2 days; screen options cookies 1 year. Selecting “Remember Me” keeps you logged in for 2 weeks.
  • Editing or publishing content sets a temporary cookie (no personal data), which expires in 1 day.

9. Embedded Content

Articles may include embedded content (e.g., videos, images, etc.) from third-party sites, which may:

  • Collect your data;
  • Use cookies;
  • Track your interactions with their content.

You are subject to their privacy policies.

10. Analytics and Data Use

We may use analytics tools to understand website usage and improve our services. Data collected may include device type, IP address, session duration, and pages viewed.

11. Data Sharing

We do not sell or rent your personal data. We may share data:

  • With service providers for the purpose of processing (e.g., spam detection, analytics);
  • To comply with legal obligations or law enforcement;
  • With your consent.

12. Data Retention

  • Comments and metadata are stored indefinitely to support follow-up approvals.
  • User profile information is stored for registered users and can be viewed or edited at any time (except usernames).
  • Administrators may access and edit user profiles for administrative reasons.

13. Your Rights Over Data

You have the right to:

  • Access personal data we hold about you;
  • Request an export of such data;
  • Request erasure of your data (except where legally required to retain it).

To exercise these rights, contact: [Insert Contact Email]

14. Where We Send Your Data

Visitor comments may be screened through an automated spam detection service. Some services used may process data outside Nigeria, in accordance with international transfer mechanisms.

15. Data Protection & Security Measures

We implement reasonable technical and organizational safeguards to protect your personal data from unauthorized access, disclosure, alteration, or destruction. These include:

  • SSL encryption;
  • Secure access control policies;
  • Regular security reviews and updates.

16. Data Breach Procedures

In the event of a data breach, we will:

  • Notify affected users within 72 hours where required;
  • Mitigate the breach’s impact;
  • Cooperate with regulatory authorities as applicable.

17. Third-Party Data Sources

We may receive data from:

  • Payment processors;
  • Analytics platforms;
  • Identity verification services.

Such third-party data is processed per applicable legal bases.

18. Automated Decision-Making

We do not engage in automated decision-making or profiling that has legal or similarly significant effects on users.

19. Industry Regulatory Disclosure

We comply with:

  • Nigeria Data Protection Regulation (NDPR) 2019;
  • General Data Protection Regulation (GDPR) where applicable;
  • Nigerian Communications Commission (NCC) and Nigerian Health Ethics guidelines on data use in healthcare.

20. Disclaimers and Limitation of Liability

We provide the Website “as is” without warranties of any kind. To the maximum extent permitted by law, BearlHive shall not be liable for:

  • Any indirect, incidental, or consequential loss;
  • Loss of data or profits;
  • Third-party content or inaccuracies.

21. Indemnity

You agree to indemnify and hold BearlHive and its officers, directors, and employees harmless from any claims, liabilities, or expenses arising from your use of the platform or breach of these Terms.

22. Governing Law and Dispute Resolution

These Terms are governed by the laws of the Federal Republic of Nigeria. Any disputes shall be referred to arbitration in Lagos, Nigeria, under the Arbitration and Conciliation Act, Cap A18, LFN 2004. Arbitration decisions are final and binding.

23. Amendments

We reserve the right to amend these Terms at any time. Updates will be posted with an “Effective Date.” Continued use of the Website after changes signifies acceptance.